Terms & Conditions

These terms and conditions, subject to correction, apply directly or indirectly through www.hoteltarsis.com and to all our services. You can access them online, via mobile devices, on site, by email or by telephone. By browsing and using our website, regardless of which platform (hereinafter referred to as the website”), you acknowledge that you have read, understood and accepted the terms and conditions set out below (including the privacy statement).1. Sphere of the offered services
Through this website we from Tarsis Hotel Ltd. and in particular the complex “Tarsis” provide an online platform through which we advertise our services and through which visitors to the site can make reservations. Making a reservation through www. www.hoteltarsis.com, you enter into direct contractual relations (legally bound) with Tarsis Hotel Ltd. From the moment you choose the service you want, we are only in the role of intermediary between you and the virtual POS terminal of Postbank, forwarding the data of your chosen reservation to the appropriate place for payment of Postbank – the Virtual POS terminal.
After successful payment for the service of your choice in the electronic terminal of the bank, you will receive an email confirming your reservation from us.
Although we make special efforts and care to achieve high quality of the services we offer, we do not check and could not guarantee the payment service of the bank, whether their entire system is in full working order, nor can we be held liable for any errors (whether overt or covert), interruptions (whether due to temporary and / or partial damage, repair, updating or technical operation of the virtual POS terminal).

2. Prices and guarantee for the best price
The prices on our site are very competitive. All prices on the website of www.hoteltarsis.com include VAT and all other fees and taxes and (may change depending on tax changes and internal regulations of the management of the complexes), unless otherwise stated on our website or in the booking confirmation email.
In some cases, our website shows lower prices for certain types of accommodation. However, for these prices set by us, special restrictions and conditions may apply regarding the possibility of cancellation or the ways to reimburse the value of the reservation. Please check the room description and the corresponding price carefully for such restrictions and conditions before booking.
Obvious errors on our website (including typos) are not binding.
All special offers are specially marked.

3. Credit card / bank transfer with credit card /
Accepted cards are Maestro, MasterCard and Visa. The virtual POS terminal used is 3D Secure and Verified by Visa.
Please read carefully the cancellation policies and deadlines, the possibility of a refund before making a reservation and completing the payment. Please note that sometimes the transaction you make / transfer funds / is non-refundable.
Please check the room description carefully for such conditions and restrictions before booking.
In the event of fraud or unauthorized use of your credit card by third parties, most credit card banks and companies assume the risk and cover all payments arising from such fraud or abuse, which may sometimes be subject to deduction. Tarsis Hotel Ltd. does not enter into a payment relationship with the user at the time of booking a service, but transfers the user to a system of Postbank. For this reason, Tarsis Hotel Ltd. is not responsible if the company or bank that issued your credit card withholds funds from you due to unauthorized transactions resulting from making a reservation made on our site.

4. Cancellation
A deposit of 30% of the booking is required when booking a boarding within 3 working days of booking. In the event of cancellation within 1 to 14 days prior to arrival, the deposit is non-refundable.

5. Information about the counterparty
Tarsis Hotel Ltd.
Sofia, Bulgaria
Third Street 34
manager@tarsis.bg “